© S. Wilkins 12 February, 2006

Work Effectively in an Information Technology Environment
ICAITTW001B

Course Materials

• Information Technology definition
• Activities Page
• Identifying and Accessing IT at Your School
• Careers in Information Technology - FROM Australian Computer Society

Key Terms and Concepts

• Organisational chart
• Work schedules, deadlines, project teams
• Mission statement, vision statement, policy, procedure, code of conduct
• Employer/employee rights and responsibilities, including OH&S, EEO and anti-discrimination
• Contracts, duty statements, standard forms and letters
• Unions, workplace committees, project teams
• Corporate systems/databases
• Network, file server, workstation, corporate hardware
• Consumable and capital equipment
• Help desk, computing support, contractor, out-sourcing, supplier
• Internal and external clients

HSC Learning Experiences

• Gaining familiarity with the daily operations of the Information Technology function in at least one organisation, including a range of routine tasks performed by that function.
• Applying workplace ethics
• Opening, creating, editing, formatting, saving and printing simple documents in an application package.
• describing key players in the IT industry
• Identifying a range of Information Technology careers and career pathways.
• developing a broad knowledge of the features and capabilities of hardware and software products

Performance Criteria

1. Comply with general IT policies and procedures
   1. Role of key players of the information Technology organisation are determined and briefly explained
   2. Career choices and options are determined
   3. Policies and procedures are complied with, as directed by supervisor
      
2. Promote the organisation and the IT department in a manner consistent with the organisation mission
   1. Role of the Information Technology functions within the organisation is briefly explained
   2. Organisation is promoted in a positive way
      
3. Identify Information Technology equipment/software and operating system supported by the organisation
   1. Information technology equipment/software and operating system supported by the organisation are identified
   2. Equipment, located and service requirements are identified according to organisational requirements