Read through the text on the left and then complete the crossword puzzle. This won't take you long!!
Working in IT you may be required to write reports, develop policies and plan the implementation of these polices. Not only could you be responsible for developing the policy you may also have to make sure other employees of your establishment know the polices and use them correctly. IT policies can help you maintain consistency and stability throughout the IT environment. An example of an IT policy may be the guidelines for reporting a hardware fault to the IT department.
Policies are guidelines that you need to follow. Procedures are how you do a particular task. For example, the policy for backing up a computer may state that all computers need to be backed up every night. The procedure would contain all the steps needed to backup the computer.