Policies and Procedures

Gapfill exercise

  

Part of your role as an employee in an organisation is to meet the needs of internal or external clients within the guidelines of the policies and procedures of the organisation.
Policies and procedures could be written documents or verbally communicated to the employees. It is important that you understand the correct procedures to follow and that you become familiar with the policies od an organisation.

   consistent      defined      departments      outlined      policy      principle      process      professional      responsibility      sequence      service      training   

Policies
A policy is a guiding that allows all employees to be in the way in which they work within the organisation. For example, it may be policy that a client must pay on delivery of a or goods. It may be policy that no employee can use a new piece of machinery until they have been through a program. Policies written to ensure that a quality product or service is delivered to clients are usually clearly .

Procedure
A procedure is a , method or course of action that is followed to ensure
consistency and quality of a service or good. It is usually linked to a
statement. A procedure is designed to tell who to do what, how and when. It is
a specific work that can include step by step instructions. It also assigns to individuals, sections or . An example would be the procedure for answering the telephone to ensure that a approach is followed for all clients who make queries by telephone. A procedure may be in a set of steps or for any breakdown of the photocopier and may include items like who to telephone for service, when to disconnect the power, whether to place a 'do not use' sign on the photocopier and so on.